RT / Трекер заявок

https://rt-wiki.bestpractical.com/wiki/InstallationGuides
https://rt-wiki.bestpractical.com/wiki/DebianSqueezeInstallGuide
https://binarynature.blogspot.com/2013/10/install-request-tracker-4-on-ubuntu-server.html

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https://rt-wiki.bestpractical.com/wiki/InstallationGuides

https://rt-wiki.bestpractical.com/wiki/DebianSqueezeInstallGuide

https://binarynature.blogspot.com/2013/10/install-request-tracker-4-on-ubuntu-server.html

sudo ufw disable
sudo apt-get update && sudo apt-get dist-upgrade
sudo apt-get install ntp
sudo apt-get install make apache2 libapache2-mod-fcgid libssl-dev libyaml-perl libgd-dev libgd-gd2-perl libgraphviz-perl
sudo apt-get install mysql-server mysql-client libmysqlclient-dev
sudo mysql_secure_installation
sudo adduser --system --group rt
sudo usermod -aG rt www-data

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sudo ufw disable

sudo apt-get update && sudo apt-get dist-upgrade

sudo apt-get install ntp

sudo apt-get install make apache2 libapache2-mod-fcgid libssl-dev libyaml-perl libgd-dev libgd-gd2-perl libgraphviz-perl

sudo apt-get install mysql-server mysql-client libmysqlclient-dev

sudo mysql_secure_installation

sudo adduser --system --group rt

sudo usermod -aG rt www-data

$ cd
$ wget http://download.bestpractical.com/pub/rt/release/rt.tar.gz
$ tar xf rt.tar.gz -C /tmp
$ cd /tmp/rt-*

./configure --with-web-user=www-data --with-web-group=www-data --enable-graphviz --enable-gd

cpan
sites for you? (This means connecting to the Internet) [yes] <enter>
cpan[1]> o conf prerequisites_policy follow
cpan[2]> o conf build_requires_install_policy yes
cpan[3]> o conf commit
cpan[4]> q

make testdeps
make fixdeps
make testdeps

cpan install -f GnuPG::Interface
make testdeps

make install

make initialize-database

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$ cd

$ wget http://download.bestpractical.com/pub/rt/release/rt.tar.gz

$ tar xf rt.tar.gz -C /tmp

$ cd /tmp/rt-*

./configure --with-web-user=www-data --with-web-group=www-data --enable-graphviz --enable-gd

cpan

sites for you? (This means connecting to the Internet) [yes] <enter>

cpan[1]> o conf prerequisites_policy follow

cpan[2]> o conf build_requires_install_policy yes

cpan[3]> o conf commit

cpan[4]> q

make testdeps

make fixdeps

make testdeps

cpan install -f GnuPG::Interface

make testdeps

make install

make initialize-database

1. Закоментировать строчки
sudo vi /etc/apache2/sites-available/000-default.conf
----------------------
#ServerAdmin webmaster@localhost
#DocumentRoot /var/www
---------------------

2. Скопируем конфиг
cp /etc/apache2/sites-available/default-ssl.conf /etc/apache2/sites-available/rt.conf

3. Настраиваем
vi /etc/apache2/sites-available/rt.conf
--------------------
<IfModule mod_ssl.c>
        <VirtualHost _default_:443>    
                # Request Tracker
                ServerName rt.corp.example.com:443
                AddDefaultCharset UTF-8
                DocumentRoot /opt/rt4/share/html
                Alias /NoAuth/images/ /opt/rt4/share/html/NoAuth/images/
                ScriptAlias / /opt/rt4/sbin/rt-server.fcgi/
                <Location />
                    ## Apache version < 2.4 (e.g. Debian 7.2)
                    #Order allow,deny
                    #Allow from all
                    ## Apache 2.4
                    Require all granted
                </Location>
                <Directory "/opt/rt4/sbin">
                    SSLOptions +StdEnvVars
                </Directory>

                # Available loglevels: trace8, ..., trace1, debug, info, notice, warn,
                # error, crit, alert, emerg.
                # It is also possible to configure the loglevel for particular
                # modules, e.g.
                #LogLevel info ssl:warn

                ErrorLog ${APACHE_LOG_DIR}/error.log
                CustomLog ${APACHE_LOG_DIR}/access.log combined
...
--------------------

4. Включаем мод fcgid, проверяем конфиг, пере запускаем apache
a2enmod ssl fcgid
apachectl configtest
service apache2 restart

5. Редактируем файл
vi /opt/rt4/etc/RT_SiteConfig.pm
--------------------------------
Set( $rtname, 'example.com');
Set( $Organization, 'corp.example.com');
Set( $Timezone, 'US/Pacific');
Set( $WebDomain, 'rt.corp.example.com');
Set( $WebPort, 443);
Set( $WebPath, '');
--------------------------------

6. Пере запускаем apache
service apache2 restart

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1. Закоментировать строчки

sudo vi /etc/apache2/sites-available/000-default.conf

----------------------

#ServerAdmin webmaster@localhost

#DocumentRoot /var/www

---------------------

2. Скопируем конфиг

cp /etc/apache2/sites-available/default-ssl.conf /etc/apache2/sites-available/rt.conf

3. Настраиваем

vi /etc/apache2/sites-available/rt.conf

--------------------

# Request Tracker

ServerName rt.corp.example.com:443

AddDefaultCharset UTF-8

DocumentRoot /opt/rt4/share/html

Alias /NoAuth/images/ /opt/rt4/share/html/NoAuth/images/

ScriptAlias / /opt/rt4/sbin/rt-server.fcgi/

## Apache version < 2.4 (e.g. Debian 7.2)

#Order allow,deny

#Allow from all

## Apache 2.4

Require all granted

</Location>

SSLOptions +StdEnvVars

</Directory>

# Available loglevels: trace8, ..., trace1, debug, info, notice, warn,

# error, crit, alert, emerg.

# It is also possible to configure the loglevel for particular

# modules, e.g.

#LogLevel info ssl:warn

ErrorLog ${APACHE_LOG_DIR}/error.log

CustomLog ${APACHE_LOG_DIR}/access.log combined

...

--------------------

4. Включаем мод fcgid, проверяем конфиг, пере запускаем apache

a2enmod ssl fcgid

apachectl configtest

service apache2 restart

5. Редактируем файл

vi /opt/rt4/etc/RT_SiteConfig.pm

--------------------------------

Set( $rtname, 'example.com');

Set( $Organization, 'corp.example.com');

Set( $Timezone, 'US/Pacific');

Set( $WebDomain, 'rt.corp.example.com');

Set( $WebPort, 443);

Set( $WebPath, '');

--------------------------------

6. Пере запускаем apache

service apache2 restart

Url: https://rt.corp.example.com
Username: root
Password: password

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Url: https://rt.corp.example.com

Username: root

Password: password

WARNING: Before mod_fcgid 2.3.6, the maximum request size was 1GB. Starting in 2.3.6, this is now 128Kb. 
This is unlikely to be large enough for any RT install that handles attachments. 

1. Редактируем:
vi /etc/apache2/mods-available/fcgid.conf
------------------------------------------------
<IfModule mod_fcgid.c>
  FcgidConnectTimeout 20
  # Request Tracker
  FcgidMaxRequestLen 1073741824

  <IfModule mod_mime.c>
    AddHandler fcgid-script .fcgi
  </IfModule>
</IfModule>
------------------------------------------------

2. Перезагружаем  Apache. 
service apache2 restart

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WARNING: Before mod_fcgid 2.3.6, the maximum request size was 1GB. Starting in 2.3.6, this is now 128Kb.

This is unlikely to be large enough for any RT install that handles attachments.

1. Редактируем:

vi /etc/apache2/mods-available/fcgid.conf

------------------------------------------------

FcgidConnectTimeout 20

# Request Tracker

FcgidMaxRequestLen 1073741824

AddHandler fcgid-script .fcgi

</IfModule>

------------------------------------------------

2. Перезагружаем Apache.

service apache2 restart

---- Вручную ------------
sudo ufw enable
sudo ufw allow 22/tcp
sudo ufw allow 80/tcp
sudo ufw allow 443/tcp
sudo ufw status numbered

------ Авто ------------
sudo ufw enable
sudo ufw status verbose
sudo iptables -S | grep -i '\-j.accept'

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---- Вручную ------------

sudo ufw enable

sudo ufw allow 22/tcp

sudo ufw allow 80/tcp

sudo ufw allow 443/tcp

sudo ufw status numbered

------ Авто ------------

sudo ufw enable

sudo ufw status verbose

sudo iptables -S | grep -i '\-j.accept'

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